What It S Like Working The Information Desk At O Hare The World S Greatest People Zoo

  Chicagoans is a first-person account from off the beaten track, as told to Anne Ford. This week’s Chicagoan is Al Borcover, Travelers Aid volunteer at O’Hare.

  “On a slow day we’ll handle maybe 200 people, and on a busy day 300. We get ‘Where’s my gate?’ a lot. Sometimes they’re looking for Terminal 4, and there is no Terminal 4 at O’Hare. A lot of people are just looking for an outlet to recharge their cell phones. Occasionally somebody comes up and says, ‘Where can I buy a pair of pants?’ Terminal 3. There’s a Brooks Brothers.